Skip to main content

Meeting New Patient Expectations

Meeting New Patient Expectations

The term “consumer” is most commonly associated with the retail, hospitality, or entertainment industries. In terms of customer satisfaction, consumers are simply looking to be listened to, treated with respect, and communicated with in a way that they can understand.

Healthcare can be considered the largest consumer-facing industry, with the patient experience taking center stage in how a facility is perceived from the consumer viewpoint. Providers must find the right balance between “giving the people what they want” and what is actually good or medically recommended for a patient, while also properly opening up the lines of communication between patients and their caregivers.

There is a growing patient expectation for physicians and facilities to utilize accessible digital tools to provide more efficient care. Each generation is more technologically-savvy than the last, and although millennials have led the charge in terms of tech adoption, recent analysis has seen an upward swing in older generations embracing the digital age as well – particularly as their health needs continue to increase with age.

In 2018, 67% of Baby Boomers (the generation born between 1946-64) said they owned a smartphone, as opposed to only 25% back in 2011. Tablet and social media usage also increased over this period to over 50% in each category.

Rising tech use is not only limited to hitting the Like button on Facebook posts. The use of fitness measurement and health monitoring tools (websites, apps, wearables, etc) jumped from 17 percent in 2013 to 42 percent in 2018.

Consumer-Friendly Healthcare

Enabled by expanding technology, previously passive patients of all ages have evolved into active participants in their care. These consumers want faster and frictionless experiences both inside and outside of facility walls, with high expectations of simplified tech interactions due to the growing popularity of online banking, shopping, and flight-booking.

Engaging these patients using easy-to-use platforms is key in maximizing retention rates in an increasingly customer-focused world. The pure convenience of being able to schedule an appointment through an online portal or application cannot be ignored and is considered paramount in producing a seamless patient experience from beginning to end. In turn, the consumerization of healthcare not only aids patients on their own medical journey, but also gives providers the opportunity to improve efficiency in their practice.

Brand Loyalty

Technology is not the only area spotlighted by rising patient expectation of care facilities. Overall service has a heightened consequence regarding the return of a patient, just as customers at a restaurant or retail store can become repeat visitors or “regulars” based solely on a positive experience provided by the staff or store.

There are some basic generational differences in this “brand loyalty”, whether to a specific provider or an overall facility. In particular, younger generations are more likely to jump from provider to provider if they feel their care needs are not being met technologically or via the human touch.

Regardless of age, building better relationships with patients is not only good for business and retention rates, but is also good for a patient’s overall health.

Patient Empowerment

While patients may not have the same educational background or experience regarding healthcare as their caregivers, they do have the power to track their own data and make decisions regarding which provider will join them on their medical journey.

The use of a patient engagement platform like CarePassport could give providers an edge over their competition. Facilities that provide a secure platform integrated with their EMR not only allow easier access for patients to collect their medical data, but help enable an all-encompassing bilateral exchange of information, including images and wearable device data.

Patients can enjoy a more consumer-friendly experience with the assistance of CarePassport, becoming engaged and empowered with abilities to book appointments, check-in virtually, sign paperwork, and communicate directly with their providers, even when they are beyond the facility’s walls.

As for any last few tech holdouts without a smartphone to download CarePassport (onto iOS or Android devices) – patients can still access all the same tools and information via web browser, or can even act as a proxy for a family member.

But make sure they’ve asked Grandma if she actually wants her own smartphone first – they may be surprised at the answer!

Written by Stephanie Girard

How to Transfer Medical Records to Your New Doctor

How to Transfer Medical Records to Your New Doctor

Gaining access to your medical history is your right as a U.S. citizen. But, because providers have different systems in place for storing Electronic Health Records (EHR), there isn’t a standard process for doctors to share patient information with other doctors.

There are a variety of reasons why patients would need to transfer medical data to a new doctor:

  • They’ve moved to a new location (not within driving distance to current doctor)
  • Their primary care physician referred them to a specialist
  • They need to share medical images from a recent surgery

There has been progress to make medical records accessible and transferable for patients. For example, meaningful use of electronic health records is a national goal under the HITECH Act, an effort led by Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health IT (ONC)

Are you curious about transferring your medical records to new provider? We’re going to walk you through the steps and show you how to save time with even quicker solutions.

How to transfer your health records between doctors

It’s likely your new and prior doctor both have EHR systems to store your medical data. But each may use different software vendors, making encrypted transfers incompatible.

In this case, you’ll want to manually request and transfer your records. That means getting a hard copy file, usually in a CD or flash drive, and delivering it to your new doctor.

You may also request your medical records to be sent through the mail to your new doctor. Whichever the case, below are the basic steps you’ll take (with a few tips included).

Ask your new doctor if they follow a certain process

Start by asking questions of your new provider. Do they have authorization documents for you to fill out or send to your former doctor? Do they prefer to receive CDs rather than hard copy files? Find out what’s needed so you don’t have to re-do the process later.

Check if you can download your medical records from a patient portal

Do you have access to a patient portal from your past doctor? You may be able to download your medical record directly from the portal in XML or PDF format. This could save a lot of time.

If you can’t download directly form the portal, you should be able to request your medical records instead of filling out a release form in-person. Be sure to call your doctor’s office and ask what’s the best way.

Request your medical records in hard copy and digital file formats

Use this opportunity to request copies of your medical record for yourself as well. Continuity of Care Documents (CCDs) can typically be shared in CDs, PDFs and XML formats. Then you can deliver the records to your new doctor as they prefer.

Prepare for a wait period (and expenses)

There may be a significant wait time to receive or transfer your records. If you’re moving to a new location, it’s best to request them in advance. Some providers may also charge a fee for burning CDs.

Store and organize your medical data in a secure platform

Once you’ve gone through this process, you won’t want to repeat it for the same provider. There are many apps and free software available to patients, so they can store their data and share it with new providers. CarePassport is a free software (with an app and web portal) to store medical data. Find out more about us here.

Quicker ways to share your medical records

Downloading PDFs. Burning CDs. Filling out release forms.

It all sounds out-of-date, doesn’t it? That’s because the healthcare industry is notoriously “behind the times” when it comes to interoperability and exchange of health information.

But there is hope on the horizon for patients. Health technology advocates, government organizations, and innovators are pushing to bring our health systems into the modern era.

All of the focus is on patient experience. And rightfully giving consumers easy access to their medical data, so they can have better awareness and control of their healthcare outcomes.

FHIR: the new standard for sharing medical records with patients

The Fast Healthcare Interoperability Resources (FHIR) is the latest standard developed by the HL7 organization. It gives health IT developers the ability to connect with providers’ EHR systems, making it easier to download full medical histories through secure mobile and software applications.

In other words, as a patient, you can use health technology tools to access, store, utilize, and share your medical records.

Currently, there are 190 hospitals systems (including their affiliated facilities) that have adopted FHIR. If your provider is included, then you may be able to access and transfer your medical records easier than before.

By utilizing Healthcare IT solutions, patients won’t have to request medical records from numerous providers more than once. They can store their information securely in cloud-based platforms. And share that data with new providers quickly.

CarePassport integrates with FHIR-enabled healthcare providers. New users can download directly from their providers’ EHR systems and automatically organize (and transfer) medical data in one place. Want to check it out? Read about it on our website and Create a free account today.

Personalizing Healthcare: An Experience Focused on the Patient

Personalizing Healthcare: An Experience Focused on the Patient

An optimal patient engagement strategy enables a process of care that allows the patient to be active, get involved and stay engaged.

A patient-centric approach means developing a culture of involvement that responds to patients’ capacity, skills, knowledge, and ability to manage their own health. This concept is currently at the center of healthcare organizations’ top priorities and can be traced back to the Affordable Care Act.

The Affordable Care Act links performance to reimbursement. Providers are paid partly based on how patients rate them. A patient-focused environment increases satisfaction, which leads to a higher level of success and increased reimbursement.

The Patient First

Patient involvement must first be defined before it can be improved upon. Although the definition of patient engagement varies, there are a few key concepts behind personalizing healthcare.

Participation

This means getting the patient to say “yes” and take a more active role in their healthcare. Participation also extends to friends and family. They need to be aware and engaged to assist the patient. Participation should also be continuous and sustained over time for a personalized approach that is effective.

Management

This is about getting the patient to act on their healthcare choices, despite difficulty or hardship. Management should be continuous and can be optimized through tools like the patient-centered app CarePassport. Offering easy appointment setting, check-in, and access to all of their medical data, tools like this make management and patient engagement much easier.

Self-Efficacy

It’s about getting patients to grow from their healthcare experience and fostering skills designed to better manage their health. A patient’s sustained participation coupled with the right tools will ultimately lead to a level of self-efficacy in their care.

Well-Being

A satisfactory condition of existence is the ultimate goal of patient engagement. Participation, sustained management, and self-efficacy should all lead to a better outcome for the patient. The reward far exceeds the effort and personalizing healthcare is the way to get there.

Engaging Through Technology

Patients are expecting to be met in a digital arena. The best way to personalize healthcare is to put it in the palm of someone’s hand.

  • 80% of Americans who have access to their electronic health records use it; and 2/3 of those who don’t say they want it.
  • 69% of U.S. adults track a health indicator with a digital tool (like wearables).
  • 1 in 3 adults have gone online to figure out a medical condition.

The most organized means of modern communication is in the form of a smartphone. Engaging patients through technology involves swiftly and efficiently meeting their needs. This creates a better level of care, a higher turnover rate, and more successful outcomes.

Using a patient engagement app like CarePassport means creating convenience for patients. People can make more informed decisions when they have direct access to their records and medical data. You can use a mobile device to engage patients through an app with things like:

  • Appointment setting and easy check-in.
  • On-demand access to comprehensive health data.
  • Resources for educational information.
  • Sync with wearables for easy tracking.
  • Facilitate communication with other providers.

A patient-centric approach means making the patient feel like they have control. The best way to do that is with a smart app that helps them better manage their own care. Patient engagement technology can have a variety of advantages, like:

  • Improves responsiveness
  • Strengthens patient-physician relationships
  • Show and Tell diagnostics
  • Remote monitoring of patient health and progress
  • Easy feedback

The majority of adults now use technology to engage in their healthcare, so it only makes sense for providers to get on board. Not only can an app like CarePassport save you time and money, it creates an environment where the patient is consistently motivated to work towards optimal health. And that’s the best place for them to be.

Written by Mohamed Shoura, Ph.D. – CEO

Using an App for Chronic Care Management

Using an App for Chronic Care Management

Living with a chronic condition can be challenging and anything that can alleviate stress is a welcome solution. These efforts are clinically defined as Chronic Care Management (CCM) and are a critical component of primary care.

CCM applies to anyone living with two or more conditions that are expected to last at least a year. In America alone, 117 million adults have two or more chronic conditions that require continuous management. The need to frequently manage care can pose some difficulties unless you have proper planning. You also need the right tools, including a way to organize, track and share your medical information.

The Struggles of Chronic Care Management

The amount of time and effort needed to manage yours or your loved one’s care can be exhausting. It can seem like there are never enough hours in the day for good health. CCM has more complexity than regular care and individuals often struggle to manage multiple priorities. Here are some of the common complaints for people living with CCM and how an app like CarePassport can help:

Multiple Doctors

Seeing multiple specialists over the course of the month means a lot of information and paperwork, and keeping it organize (don’t lose anything!) can be daunting. CCM is a collaborative effort between providers that can have you running all over town. Proper, continuous care means you need a system in place.

Your CCM health plan should include all providers’ information, family, caregivers, and a list of conditions. Having an app for chronic care management is a great solution for ensuring all medical data is in one place and accessible. Not to mention, it’s all in the palm of your hand. If you need to quickly pull up records from one doctor to the next, it’s as easy as pulling out your phone.

An app can also increase communication between your specialists. The simpler it is to share info, the better the collaboration to improve you or your loved one’s condition. And that’s always a win-win for everyone.

Accurate Data

Keeping track of everything going on in a chronic condition can be tough. You may find yourself reporting inaccurate info about you or your loved one’s health from one provider to the next. When you have so much information from so many sources,, there is bound to be an error or missing data.

A tool for continuous and uninterrupted management, like the CarePassport app, will mean medical information will be consistent from one doctor to the next. You don’t have to worry about reciting a list every time you or your loved one sees a new caregiver . You can store, share and access clinical reports, lab results and x-ray images right inside the app.

Resources

Bouncing between specialists means hearing and reading a lot of medical jargon. This can leave patients feeling confused and not in control of their situation. A recent study found that more than 85% of patients who were able to view their provider’s notes through a secure patient portal reported feeling more in control of their care and having a better standard of well-being. There is power in information and understanding the data surrounding a chronic condition is critical to continuous care.

A patient-centric app like CarePassport is like having a medical library at your fingertips. An app can provide resources for educational materials and help you understand terminology. It can even deliver information on your daily health by synching up with a wearable.

CCM is continual, and you need to be able to connect with providers, access records and track progress to maintain a positive state of health. Using an app for chronic care management gives you that connection and access.. In a world driven by digital interactions, this is naturally the next step in successfully managing a chronic condition.

Written by Mike George – VP Marketing

The Convenience of Carrying a Medical Wallet

The Convenience of Carrying a Medical Wallet

As paper becomes less manageable, keeping track of your medical records can be challenging. In fact, two out of three patients would switch to a provider that offers easy access to their data. There are a variety of advantages to owning a medical wallet (like a free patient engagement app). With the convenience of history in your hand, here are a few ways it can make your life easier:

All in One Place

Keeping track of who you saw and where you went can get daunting. Especially if you ever experience an illness and have to see several doctors. With a patient engagement app, you can aggregate all of your records into one spot that is easily accessed from your phone. Additionally, it’s independent from the electronic medical record (EMR) system so it can be used across different facilities.

Secure Medical Records

People want instant access to data at the touch of a finger. Why should medical information be any different? CarePassport is encrypted with the same security as financial institutions, so storing and viewing your medical records are always 100% safe. Even x-rays can be viewed right from your phone using state-of-the-art DICOM viewing technology.

Superb Time Management

You’re right on schedule for an appointment with a new specialist, but there’s a line. As you sit down with a bunch of forms, you realize you forgot your records. Now, the appointment needs to be rescheduled and you’ve just wasted a ton of time. Patient-driven technology can help solve all of these pain points.

A patient engagement app will always give you access to your records, so you can effortlessly manage and share them between facilities. This is especially convenient when you are seeing specialists and managing a lot of documents. Additionally, there is no wait in line with CarePassport. If your facility is aligned with your app, all you have to do is scan your QR code and you’re signed in.

Sharing Facilitates Care

The ability to securely share medical data with caregivers is truly what brings our technology to the 21st century. It allows you to partner with providers and take an active role in your own care. You can freely share with your physicians, and any other people you choose.

Convenience in Your Pocket

Simplicity leads to convenience. No more printed pamphlets, carting around film x-rays, or making multiple calls to the office. The ease of a patient engagement app like CarePassport is that everything you need to do for your health is in one spot. It can sync to your fitness wearables to keep you on track and give you access to records and data like lab results, radiology images, clinical reports, allergies, medication, vitals and more…

Why Should I Try This?

We download applications every day, but rarely will one affect our life quite like a patient engagement app. Part of maintaining good healthcare is awareness. Understanding how we’re doing at all times. CarePassport puts the control of your health back in your hands. There’s a multitude of reasons to check it out:

  • CarePassport is offered for free to patients
  • Everything has gone digital. Even your doctor is waiting for you to catch up!
  • Enable you to get involved with your own treatment process. No one knows your health better than you
  • It allows you to make more informed and personalized medical decisions
  • You’ll receive better health outcomes from remaining engaged
  • It allows for ongoing healthcare and responds to your wearables
  • The list goes on…

There is no denying the medical process can cause anxiety. That may never go away but at least you can alleviate it. Apps like CarePassport open up a new world of health management that puts the reins in the hands where they belong: yours.

Your treatment process is a very personal thing. You should be allowed to manage, store, and share any records that pertain to your individual self. A free patient engagement app is going to get you there. And when it comes to organization, the priority should always be your health!

Written by Mike George

How a Patient-Centric App Solves my Chronic Illness Challenges

Chronic illness challenges extend far beyond enduring symptoms. In addition to coping with day-to-day life-altering medical compromises, chronic illness patients must also learn to navigate the complex healthcare space. As a chronic illness patient myself, I have experienced these challenges first-hand.

Recently, I have come across CarePassport, a patient-centric app that supports patients inside and outside hospital doors. I wish that I had known about this app at the height of my Rheumatoid Arthritis a decade back.

As an ode to my ten-year anniversary of being diagnosed; here are 5 challenges you face when you have a chronic illness and, more importantly, how CarePassport can overcome them.

1. You never just see one doctor.

My diagnosis was a collaborative effort between primary care physicians, imaging technicians, phlebotomists, and rheumatologists. And that was just the beginning. When you have a chronic condition, chances are that your illness sets off other issues in your body. My arthritis meant a higher risk of eye and respiratory issues— and that meant more doctor visits.

CarePassport allows patients such as myself to send medical information to a variety of providers, across multiple facilities and departments. Patients can finally feel like their providers work on one cohesive team.

2. You don’t always report accurate information to your doctors.

When they send the nurse in with a clipboard at your visit, you know it’s time for reporting. You have to report any deviant medical experience over the last several months, even if it’s as small as a two-day cough. Nurses will pick your brain for niche details, like which wrist hurt after your fever ended, and if the pain was sharp or stiff, and how many days it hurt for, and if you felt it in the morning or at night. And, given that you can barely remember what you ate for dinner last night, you aren’t always the most accurate reporter.

CarePassport lets you record health information right in the app and collects data from different wearables. Since doctors rely heavily on your reporting to devise treatment plans, it’s nice to know that you’re not just winging it from memory.

3. You have no idea what the doctor means most of the time.

I remember confidently walking into my first rheumatology appointment with a notebook for note-taking, and defeatedly walking out with blank pages. When medical jargon goes over your head, all you can do is zone out.

Thankfully, patient-centric apps like CarePassport provide access to educational materials, so patients can fully understand their health issues on their own time. Doctors are usually too busy to be teachers too, but that shouldn’t mean that patients get left in the dark. CarePassport enables patients to retain information about their care and understand tricky medical information. It ensures that they’re not just giving the doctor the old ‘smile and nod.’

4. You also do not know what ever happens to your medical studies.

After waiting for hours in the blood lab, listening to shrill baby cries, you think that you’re going to get some informative test results. Your results might be informative, but it’s not likely that you’re not going to get them. You’ve got weeks of more waiting to do before they’re sent to some facility that you don’t know— and you’re not sure who (if anyone) will contact you about them. CarePassport makes sure that you don’t feel like the loser cat in a game of cat-and-mouse when you’re trying to see your results.

You can access, store, and share labs results, x-ray images, and clinical reports right from your phone. CarePassport lets you take charge of your medical data — because, after all, you should be in control of results concerning your own health.

5. You’ve got to manage your care– at all times, everywhere.

My arthritis care demanded more time and energy than school did. Once I left the doctor’s office, I had to make sure I was getting enough sleep, eating the right foods, scheduling more appointments, and keeping track of my progress, to name just a few assignments. The developers behind CarePassport understand that chronic illness patients must be constantly conscious of their health. CarePassport ensures that even after you exit hospital doors, you can connect with your care providers, access medical records, track your progress, and much more. Your health issues follow you wherever you go, so medical management tools should too.

So there you have it; those are just a few of the ways that CarePassport solves challenges for chronic illness patients. Hopefully, in this new era of patient engagement solutions, patients such as myself will feel more at ease throughout their daunting medical journeys. That fact alone is the perfect anniversary gift for my ten years since diagnosis.

Written by: Chloe Weiss

Bridging the patient-doctor communication gap

Mike George decided to join the healthcare industry when he realized the potential for technology to solve some of the healthcare world’s most daunting challenges.

As a Marketing Director for CarePassport and seven-year healthcare industry veteran, George holds unique insights about where the industry is headed. He actively participates in educational and networking conferences about patient engagement, with the hopes of learning how to enhance the overall patient experience amidst the digital age. Today we interview George to hear his thoughts on the advancing digital health era.

Why is it important for patients to be involved in the healthcare treatment process?

No one knows patients better than they know themselves. When you give patients the opportunity to understand their own treatment processes, you help them make more informed, personalized decisions about what’s best for them. The medical journey can seem intimidating and confusing for patients. Patient engagement tools CarePassport reduce anxiety for users, from granting them access to educational materials, to letting them securely share medical records with their loved ones. In return, patients have better health outcomes.

What sort of changes have you seen over the years in terms of patient engagement?

Healthcare systems have transformed drastically over the past few years and are continuing to transform as we speak. Just think about how far we have come from film x-rays, print pamphlets, and endless phone calls for all administration efforts. Now there is this library of digital information that can store all your health data. And that’s good, considering that patients are living digitally in every other aspect of their lives— they expect the healthcare world to be the same. We are trained to want easy, quick access to a variety of information with the touch of a finger. Patient engagement helps the healthcare world keep up, and that’s why it’s becoming a priority to healthcare facilities.

How does CarePassport change the user experience?

Well-designed patient portals improve patient care and significantly cut administrative costs. CarePassport gives patients a major advantage because it can be used across different facilities and independent from electronic medical record (EMR). Users for the first time have access to all their health records including lab results, clinical reports, dental, radiology images, vitals, allergies, medication and more, all from one app. It enables patients to collect, manage and share their medical records securely from any healthcare facility, anytime, and from anywhere in the world.

How will adopting patient engagement benefit the healthcare community?

Hospitals today struggle with readmission rates. Engaged and active patients, however, experience better surgical outcomes and optimal recovery, which result in lower risks of readmission. Additionally, 2 out of 3 patients would consider switching to a physician who offers access to medical records. Healthcare facilities need to focus on satisfying patients, which really means keeping them engaged. Right now, there is an opportunity for facilities to improve communication between doctor and patients and differentiate their service to enhance user experience. If facilities do so, the entire healthcare community benefits, from patient to provider.

How can electronic patient engagement solutions help with chronic care management?

Electronic patient engagement ensures that patients are receiving care even after they walk out of the doctor’s office, and in between visits. Since chronic conditions like Diabetes or Heart Disease can be especially scary and confusing, it’s important that patients are given the ability to understand their treatment plans and more. It enables patients to share their studies with any and all providers to make sure they are receiving care from a variety of experts. When patients are fully engaged in their care, they are more likely to maintain treatment plans and track their health— ideally preventing these chronic illnesses from worsening.

Co-written by Kishleen Singh and Chloe Weiss

Enhance Patient Outreach and Improve your HCAHPS Scores

Enhance Patient Outreach with CarePassport to Improve HCAHPS Scores

Now that Medicaid and Medicare reimbursements are tied to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, healthcare providers have even more incentive to provide high-quality patient care and experiences.

HCAHPS surveys determine patient satisfaction using questions about noise level, nurse responsiveness, physician bedside manner, and willingness to recommend the hospital to friends and family. Low-scoring hospitals, healthcare facilities and medical practices are financially penalized by the Centers for Medicaid and Medicare (CMS), while those with high scores receive multiple benefits, such as CMS financial incentives and the ability to attract patients by marketing their increased transparency and positive results.

Patient satisfaction surveys such as HCAHPS can be helpful for improving measures of patient outreach and communication. Patient outreach engages patients, empowering them to have more control of their own care choices and lessening their anxiety. Therefore, one strategy for boosting HCAHPS scores is to enhance patient outreach by improving patient engagement.

Modern healthcare consumers enjoy ubiquitous Internet connectivity, thanks to a proliferation of cell phones, tablets and other smart connected devices. To improve patient engagement, healthcare organizations should reach out to them via digital and mobile channels, including patient engagement apps such as CarePassport.

CarePassport is a patient-centric mobile healthcare app that improves patient communication and engagement, while also simplifying care coordination and complex practice workflows. CarePassport makes it easier for healthcare providers to attract and retain patients by providing a mobile patient portal that streamlines:

  • Patient scheduling using iOS and Android calendaring
  • Patient reminders using push notifications
  • Pre-registration, including sending instructions and completing and signing e-forms
  • Advance appointment check-in using app interface
  • Patient ability to find co-payment and insurance information and nearby clinics and hospitals
  • Patient ability to receive and view medical images, clinical reports and educational content share them among healthcare providers and other caregivers
  • Direct patient communication via secure messaging
  • Discharge summary and instructions
  • Medication management, including reminders and follow-up notifications

Another way that CarePassport helps improve HCAHPS scores is by providing a complementary tool for measuring patient satisfaction. It allows healthcare organizations to collect and analyze patient data, using their own customized surveys to identify trends and solve problems.

With patient care quality and an increasing amount of revenue at stake, CarePassport helps improve the patient experience and boost HCAHPS scores while increasing clinical efficiency.

Written by Mike George – VP Marketing

Providers are beginning to see the big picture!

I took this image with my iPhone at an Orthopedic office in Tennessee. I see this image (or one similar) in the majority of Medical, Orthopedic, Neurosurgical, Pediatric as well at Heart, Lung and Vascular offices I call on. Providers and staff realize the NEED to have your images with you at the time of your appointment. Sure, they could waste their time as well as yours and needlessly spend your money to reimage you, but why should they have to? Why should you endure more Radiation? If you have your phone with you, you have ALL of your images and medical records with you. No more rescheduling. Hospitals as well as Private practices are beginning to realize that CarePassport is the answer. It is not your generic Patient Portal on the shelf next to all of the others.

Be sure to check out the new Apple and Android version just released to see all of the new features: too many to list here. This release is packed full of new technology!

CarePassport is the next generation Patient Portal that allows the patient to request an appointment through the CarePassport app on their Apple or Android smartphone. Care Passport allows the patient the ability to fill out the needed paperwork and prepay a copay 24 hours prior to your appointment, which INCREASES the percentage of patients keeping their scheduled appointments. Patients can also use the CarePassport app to check in when they arrive for appointment. Any procedures that occur during the office visit (blood work, x-rays, EKG, etc…) will automatically be uploaded to the patients CarePassport. Patients receive an estimate of their bill subject to insurance acceptance at the time of check out, as well as schedule their next office visit through CarePassport.

CarePassport has other integrated services that give the patient the ability to search for CarePassport supported offices, request Google maps for directions, and Uber transportation. There will also be a picture of the facility so the patient knows they have arrived at the correct address. CarePassport also gives the patient the ability to see the Providers Bio, Education, as well as any specialty medicine they practice. There is literally too much to mention in this article.

Feel free to contact us for a free demonstration

Ashley C. Williams

5 Market-Changing Trends in the Healthcare Industry

Rapid advancements in healthcare technology are transforming healthcare. During 2016, we expect to see the continued emergence of these five trends.

  1. Wearable and mobile health technologies. Connected devices, services and applications used by a consumer outside of a clinical setting for medical, health or wellness purposes will be a huge part of the expansion of the wearable device market, including smart watches and fitness monitors such as wristbands, smart garments, chest straps and sports watches. These technologies provide data that helps the healthcare industry contain costs, produce better patient outcomes, monitor patient self-care and increase patient engagement.
  2. Empowered and engaged patients. Wearable and mobile tools, services and applications are making a tremendous impact on patient care by supplying consumers with the incentive be more proactive, gain control of their health choices, and monitor their own health and fitness. By empowering them to be more actively engaged in managing their own healthcare choices, wearable and mobile tools provide patients with greater satisfaction.
  3. Data, data and more data. Countless devices are flooding the healthcare enterprise with data that has the potential to improve patient outcomes, enhance clinic workflows and contain costs. Challenged to analyze, use and share this data, healthcare providers will need access to easy-to-use dashboards and other tools that streamline the analytics process.
  4. Cloud-based services. We’ll continue to see the uptake of cloud-based services by the healthcare industry. A whopping 80 percent of healthcare organizations use cloud services, primarily because of lower maintenance costs, speed of deployment and lack of internal resources to adequately manage IT programs.
  5. Data security. As interconnected, cloud-connected and mobile devices collect more patient data, privacy issues such as security breaches and HIPAA violations will continue to be top of mind. Healthcare facilities and physicians’ practices must choose secure applications, services and technologies that prevent data loss and theft.

CarePassport, a native mobile app for patient engagement, leverages and advances these trends. The cloud-based platform provides patients and healthcare providers with a complete view of patient medical data from multiple providers as well as wearable devices and mobile apps.

CarePassport allows patients, proxy caregivers and family members to:

  • Securely access and view medical records from different providers
  • Share medical images, lab and clinical reports among multiple providers
  • Download and archive their data
  • Find nearby clinics and schedule appointments
  • Complete clinical registration forms
  • Sync with device maps for directions and arrange rides via Uber
  • Pre check-in for appointments using a QR code, similar to checking in to a flight via a mobile boarding pass

CarePassport enables healthcare providers to:

  • Easily and securely integrate multiple types of patient data with medical billing, EMR and PACS
  • Simplify time-consuming patient processes such as scheduling, check-in, notifications and reminders
  • Streamline complex practice workflows
  • Analyze patient data using powerful analytical and dashboard tools
  • Attract patients and improve retention rate by increasing satisfaction

To find out how the CarePassport mobile app can help your practice leverage today’s market-changing healthcare trends, contact us today.

Written by Mike George – VP Marketing