{"id":214,"date":"2019-04-24T18:05:00","date_gmt":"2019-04-24T18:05:00","guid":{"rendered":"https:\/\/carepassport.com\/?p=214"},"modified":"2022-05-09T18:06:35","modified_gmt":"2022-05-09T18:06:35","slug":"meeting-new-patient-expectations","status":"publish","type":"post","link":"https:\/\/carepassport.com\/blog\/meeting-new-patient-expectations\/","title":{"rendered":"Meeting New Patient Expectations"},"content":{"rendered":"\n
The term \u201cconsumer\u201d is most commonly associated with the retail, hospitality, or entertainment industries. In terms of customer satisfaction, consumers are simply looking to be listened to, treated with respect, and communicated with in a way that they can understand.<\/p>\n\n\n\n
Healthcare can be considered the largest consumer-facing industry<\/a>, with the patient experience taking center stage in how a facility is perceived from the consumer viewpoint. Providers must find the right balance<\/a> between \u201cgiving the people what they want\u201d and what is actually good or medically recommended for a patient, while also properly opening up the lines of communication between patients and their caregivers.<\/p>\n\n\n\n There is a growing patient expectation for physicians and facilities to utilize accessible digital tools to provide more efficient care. Each generation is more technologically-savvy than the last, and although millennials have led the charge in terms of tech adoption, recent analysis has seen an upward swing in older generations embracing the digital age as well \u2013 particularly as their health needs continue to increase with age.<\/p>\n\n\n\n In 2018, 67% of Baby Boomers<\/a> (the generation born between 1946-64) said they owned a smartphone, as opposed to only 25% back in 2011. Tablet and social media usage also increased over this period to over 50% in each category.<\/p>\n\n\n\n